Terms of Service

1. The Service

Rarefriend is an AI-powered CRM platform that helps you manage professional relationships. The Service includes:

• A web application for contact, calendar, and relationship management
• A Chrome browser extension (rarefriendX) for capturing contact information from LinkedIn, Twitter/X, and WhatsApp
• AI-powered features including chat, search, scheduling, and insights
• Integrations with Google Calendar, Google Contacts, WhatsApp, and other third-party services
• Workspace-based collaboration features for teams

We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice for material changes that affect your use.

2. Account Registration

To use the Service, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Keep your account credentials secure
• Notify us immediately of any unauthorised access to your account

You are responsible for all activity under your account. If you create a workspace, you are the workspace administrator and are responsible for the actions of all users you invite.

3. Subscriptions and Payment

Certain features of the Service require a paid subscription. Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan).

• Auto-renewal: Subscriptions automatically renew unless you cancel before the end of the current billing period.
• Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are provided unless required by applicable law.
• Price changes:We will provide at least 30 days' notice before any price increase takes effect.
• Taxes: Prices are exclusive of applicable taxes unless stated otherwise. You are responsible for all taxes associated with your subscription.

Payment is processed by our third-party payment provider. We do not store your payment card details.

4. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Spam or send unsolicited messages: Send bulk unsolicited emails, WhatsApp messages, or other communications in violation of applicable anti-spam laws (CAN-SPAM, PECR, etc.)
• Collect data unlawfully: Import, store, or process personal data without a lawful basis under applicable data protection laws
• Violate third-party platform terms: Use the extension or any feature in a way that violates the terms of service of LinkedIn, Twitter/X, WhatsApp, Google, or any other platform
• Harass or discriminate: Use contact data to harass, stalk, threaten, or discriminate against any individual
• Misuse AI features: Use AI features to generate deceptive, fraudulent, defamatory, or misleading content, or to impersonate individuals
• Interfere with the Service: Reverse-engineer, decompile, or attempt to circumvent any security measures
• Resell data: Resell, redistribute, or sublicence any data obtained through the Service
• Exceed fair use: Use automated tools beyond the features we provide, or in a way that degrades service for other users

We reserve the right to suspend or terminate accounts that violate these rules.

5. Your Data

Ownership:You retain all rights to the data you input into or capture using the Service ("Customer Data"). We do not claim ownership of your contacts, notes, files, or any other content.

Licence: You grant us a limited, non-exclusive licence to use Customer Data solely to provide, maintain, and improve the Service as described in our Privacy Policy.

Third-party contact data: The Service enables you to store personal data of individuals who are not users of rarefriend. You acknowledge that you are the data controller for this data and are responsible for:

• Having a lawful basis to collect and process their data
• Providing any required privacy notices to data subjects
• Responding to data subject rights requests (access, deletion, correction)
• Ensuring your use complies with all applicable data protection laws

Data portability: You can export your data at any time from your account settings in standard formats (CSV, JSON).

6. AI Features

The Service includes features powered by third-party AI providers. By using these features, you acknowledge and agree that:

• No guarantee of accuracy: AI-generated outputs may contain errors, incomplete information, or fabricated content. You are responsible for reviewing and verifying AI outputs before relying on them.
• Not professional advice: AI outputs are for informational purposes only and do not constitute legal, financial, medical, or other professional advice.
• No training on your data: We do not use your data to train AI models. Our AI providers operate under terms that prohibit training on API inputs.
• Output ownership: As between you and us, you own AI-generated outputs to the extent permitted by law. However, similar outputs may be generated for other users with similar inputs, and AI outputs may not qualify for intellectual property protection.
• Limitations: AI models may reflect biases present in their training data. You are responsible for ensuring your use of AI outputs complies with applicable laws.

7. Browser Extension

The rarefriendX Chrome extension is part of the Service and subject to these Terms. The extension:

• Captures contact information only when you actively initiate a save or sync action
• Does not collect browsing history, keystrokes, or data from unrelated websites
• Transmits data to our servers using encrypted connections
• Is subject to the Chrome Web Store Program Policies

Third-party platform risk

Using the extension to capture data from third-party platforms (LinkedIn, Twitter/X, WhatsApp) is subject to those platforms' terms of service. You are solely responsible for ensuring your use complies with their terms. Third-party platforms may restrict or block access at any time, and we are not liable for any consequences you experience on those platforms.

8. Third-Party Integrations

The Service integrates with third-party services including Google Calendar, Google Contacts, and WhatsApp. When you connect an integration:

• You authorise us to access and process data from that service as described in our Privacy Policy
• You can disconnect any integration at any time from your settings
• We are not responsible for the availability, accuracy, or policies of third-party services
• Third-party services may modify or restrict their APIs at any time, which may affect our integration features

Google API compliance

Our use of Google API data complies with the Google API Services User Data Policy, including the Limited Use requirements. See our Privacy Policy for details.

WhatsApp compliance

If you use WhatsApp features, you must comply with the WhatsApp Business Policy, including obtaining proper opt-in consent before messaging contacts and not sending prohibited content.

9. Intellectual Property

Our IP: The Service, including its software, design, branding, and documentation, is owned by Rarefriend and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or brand.

Your IP: You retain all rights to your Customer Data. Nothing in these Terms transfers ownership of your data to us.

Feedback: If you provide suggestions or feedback about the Service, you grant us a non-exclusive, royalty-free licence to use that feedback for any purpose.

10. Privacy and Data Protection

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Where we process personal data on your behalf (e.g., your contacts' data), we act as a data processor and you act as the data controller. The terms of our Data Processing Agreement apply to such processing.

You are responsible for ensuring that your use of the Service complies with all applicable data protection laws, including obtaining any required consents from individuals whose data you store in the Service.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure
• AI-generated outputs will be accurate, complete, or suitable for any purpose
• Third-party integrations will remain available or function as expected
• Data captured from third-party platforms will be accurate or complete
• The Service will achieve any particular business outcome

12. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from your use of the Service.
• Our total aggregate liability for any claims arising from these Terms shall not exceed the amounts you paid us in the 12 months preceding the claim.
• We are not liable for any actions third-party platforms take against your account as a result of your use of the Service.

These limitations do not apply to liability arising from fraud, gross negligence, wilful misconduct, or liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify and hold harmless Rarefriend and its officers, directors, employees, and agents from any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms or the Acceptable Use policy
• Your violation of any applicable law
• Your infringement of any third-party rights, including privacy and intellectual property rights
• Personal data you import or capture using the Service
• Your use of data obtained through the Service in violation of third-party platform terms

14. Termination

By you: You may cancel your subscription and delete your account at any time from your account settings. Cancellation takes effect at the end of your current billing period.

By us: We may suspend or terminate your account immediately if you materially breach these Terms, violate the Acceptable Use policy, fail to pay fees after notice, or use the Service in a way that poses a security risk or legal liability.

Data after termination: You may export your data within 30 days of termination. After this period, your data will be permanently deleted from our systems within 90 days, except where retention is required by law.

The following sections survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law.

15. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in India.

Before filing a formal dispute, you agree to contact us at hello@rarefriend.ai to attempt to resolve the matter informally within 30 days.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated at least 30 days in advance by email or in-app notification. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

If you do not agree with the updated Terms, you may cancel your account before the changes take effect.

17. General

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in effect.
• Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
• No waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
• Relationship: Nothing in these Terms creates a partnership, joint venture, or employment relationship.

18. Contact

For questions about these Terms:

• Email: hello@rarefriend.ai
• Website: rarefriend.com/contact